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Established in the year 1995, Eben Telecom is an organization envisioned by a focus driven visionary, who identified the paramount importance of what technology would always have in store for mankind in the future. Driven by the confluence of concepts like Generation Next, IT Enabled Services (ITeS) , Customer Retention Management and many more, Eben made its first base and current headquarters, in Cochin, the financial hub of the state of Kerala – the literacy capital of emerging India!

 

As an ISO 9001-2008 Certified Company, with 23+ years of expertise in the BPO and Technology industry, Eben is a Customer Engagement Services Company that assists business enterprises in Customer Acquisition, Customer Transaction Building and Customer Relationship Management.

 

Eben Telecom offers services rooted with in-depth expertise and knowledge, coupled with a strong reputation to help you broaden and expand your performance targets. A passion for value, integrity and productivity reinforces our work and work culture. We aim to produce new ideas and solutions to your challenges and concerns, which can result in your business growth!”

 

Eben develops a series of highly sought after and commendable IT enabled Services (ITeS), also called web enabled services or remote services or Tele-working, that covers the entire scope of operations which exploits information technology for improving efficiency of an organization.

 

A pioneer in Contact Centre Operations, uniquely bridging manpower with technology bearing consistently good results and with an experienced team of qualified professionals who provide specific insight and strategies to help the customer excel and enhance their position in the market place, we are the groundbreakers in innovative Mobile Messaging & Mobile Convergence Solutions. Eben Telecom is one of the forerunners in CRM / software deployments in Telecom, Banking, Hospitality & Retail domains in the state of Kerala, India with an overall client base of 12000+ corporate, enterprise & SME customers and 200+ resellers across the globe.

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VISION

To Be A Global Leader In Business Process Management

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MISSION

To provide quality service with the use of state of the art technology & infrastructure and in turn ensuring Customer Delight at all levels

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VALUE SYSTEMS

Make Work Fun
Learn,Share and Care
Integrity,Respect and Responsibility
Take Pride in Giving Value


Our Groups

Global Presence

USA
UAE
INDIA
SRILANKA
MALAYSIA

Leadership

 

Sam Thomas

Founder & Managing Director

 

 

Peter Abraham

Sr. Vice President – Operations

 

 

Exeeson Thomas

Vice President – Accounts

 

 

Sethuraman P.R

Country Head – Contact Center Operations

 

 

Abraham George

Head – HRD & Training

 

 

Abraham P Thalappillil

Chief Technology Officer (Group)

 

 

Bindhu G

Head – Administration

 


Tech Abilities



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Our IT Infrastructure

✔ Multiple DC connectivity from our Kochi data center.
✔ 100% cloud infrastructure with multiple DCs for 99.99% uptime.
✔ Fully automated desktops & laptops with INTEL motherboard, Intel Processors, 2 GB DDR, TFT Screens and on GO-GREEN platform.
✔ Multiple Voice PRI/SIP Trunk termination from RCOM, TTSL, Airtel, Vodafone, BSNL & Etisalat on high standard PBX systems.
✔ Advanced Predictive & Preview Dialers with call logging and high end report generation modules.
✔ Customized CRM modules for each client built on ebenapps.com framework.
✔ ISP connectivity on fiber with 100 MBPS leased circuit from multiple ISP’s.
✔ MP connectivity on TATA Ring to multiple locations based on client requirements.
✔ UPS power backup support for the entire systems along with generator backup support to deal with power outages.
✔ Watchguard & Cyberroam Firewall solutions and Antivirus applications for proper protection of our data & data center.
✔ And finally, our well trained and experienced IT personnel’s with Microsoft & Cisco Certifications working on three shifts and 24×7.

Our Quality Objective

We believe that quality is an attitude and that’s the reason Eben Telecom is known for its quality customer care and telemarketing services globally. Quality starts with one’s life and this is reflected in ones career too. It is the enhancement of the inner self, which leads to the highest possible growth.

 

Eben has a fairly large Quality Assurance (QA) team. The mission of the QA team is to bring in quality in every call that is being made based on defined quality parameters by evaluating calls, sharing feedbacks and some of the best quality practices.


Product Portfolio

Telecom Operators

  • SMS Subscriptions

    Eben Telecom powers the TELECOS in multiple countries with various value added services on SMS. This includes the daily/monthly subscription alerts for Jobs, Matrimony, RealEstate, Love Tips, News etc.

  • India Tweets

    India Tweets is an exclusive product that was launched during the year 2011 whereby the telecom customers/subscribers could use the SMS feature on their handset to tweet on their twitter accounts.

  • Campaign Manager

    The campaign manager is a stand-alone Operator application which integrates the power of SMS & Voice Calls in one single window. This is a very efficient tool that can be integrated to any TELECO for running their transactional & promotional campaigns.

  • !Check

    This is a revolutionary app which is used by TELECOS for verifying the customer identity via SMS/Web Service. The app is integrated to the respective contact center platform for various out calling requirements.

  • NULO

    Nil Usage Latch On is an enterprise grade product for the Telecom Operators across the globe. NULO helps in building up additional SMSC capacity for the TELECO & also in identifying the active customers/subscribers in the network. NULO is also a stand-alone system integrated with its own SMS and OBD platform, hence eliminating all other dependencies. NULO system has 4 basic components.

Banking

  • M-Passbook

    M-Passbook is an easy to deploy passbook solution for all banking institutions. The product uses the respective API’s to fetch and display transactions for the end users.

  • Mobility MWare

    A strong stand alone middle ware build for banking customers to integrate the communication channels like – SMS, Voice & eMails.

Raw Material Procurement

  • OSBBA

    OSBBA which is also called as “Online SMS Based Bidding Application” is one of the unique products in the market which combines the power of SMS & Internet for all kinds of material procurements. This is one of the award winning products for Eben Telecom.

Real Estate

  • ePropManager

    ePropManager is a leading real-estate software which combines the power of a CRM & Accounting Modules. In short, the ePM is a complete real estate business management solution.

Standalone Apps

  • Unified Buzz

    Unified Buzz is a flagship product of Eben Telecom which unifies the power of all communication solutions under a single window. The solution integrates the power of SMS, Voice, eMail, USSD & IVR under a common sign in.

  • TOC

    TOC or rather called as TicketsOnCall, is an anytime cinema ticket booking system which uses a Location Based Interactive Voice response system through which the subscriber of any age can reserve movie tickets just by dialing a short/long code.

Educational Institutions

  • 3rd Bell

    A smart, intelligent & powerful communication platform for schools & parents.