Established in the year 1995, Eben Telecom is an organization envisioned by a focus driven visionary, who identified the paramount importance of what technology would always have in store for mankind in the future. Driven by the confluence of concepts like Generation Next, IT Enabled Services (ITeS) , Customer Retention Management and many more, Eben made its first base and current headquarters, in Cochin, the financial hub of the state of Kerala – the literacy capital of emerging India!
As an ISO 9001-2008 Certified Company, with 23+ years of expertise in the BPO and Technology industry, Eben is a Customer Engagement Services Company that assists business enterprises in Customer Acquisition, Customer Transaction Building and Customer Relationship Management.
Eben Telecom offers services rooted with in-depth expertise and knowledge, coupled with a strong reputation to help you broaden and expand your performance targets. A passion for value, integrity and productivity reinforces our work and work culture. We aim to produce new ideas and solutions to your challenges and concerns, which can result in your business growth!”
Eben develops a series of highly sort after and commendable IT enabled Services (ITeS), also called web enabled services or remote services or Tele-working, that covers the entire scope of operations which exploits information technology for improving efficiency of an organization.
A pioneer in Contact Centre Operations, uniquely bridging manpower with technology bearing consistently good results and with an experienced team of qualified professionals who provide specific insight and strategies to help the customer excel and enhance their position in the market place, we are the groundbreakers in innovative Mobile Messaging & Mobile Convergence Solutions. Eben Telecom is one of the forerunners in CRM / software deployments in Telecom, Banking, Hospitality & Retail domains in the state of Kerala, India with an overall client base of 12000+ corporate, enterprise & SME customers and 200+ resellers across the globe.
✔ Multiple DC connectivity from our Kochi data center.
✔ 100% cloud infrastructure with multiple DCs for 99.99% uptime.
✔ Fully automated desktops & laptops with INTEL motherboard, Intel Processors, 2 GB DDR, TFT Screens and on GO-GREEN platform.
✔ Multiple Voice PRI/SIP Trunk termination from RCOM, TTSL, Airtel, Vodafone, BSNL & Etisalat on high standard PBX systems.
✔ Advanced Predictive & Preview Dialers with call logging and high end report generation modules.
✔ Customized CRM modules for each client built on ebenapps.com framework.
✔ ISP connectivity on fiber with 100 MBPS leased circuit from multiple ISP's.
✔ MP connectivity on TATA Ring to multiple locations based on client requirements.
✔ UPS power backup support for the entire systems along with generator backup support to deal with power outages.
✔ Watchguard & Cyberroam Firewall solutions and Antivirus applications for proper protection of our data & data center.
✔ And finally, our well trained and experienced IT personnel's with Microsoft & Cisco Certifications working on three shifts and 24x7.